Something not working?
Most problems come down to one of the five below. If none of them fits, write to us — a person reads every message.
Prayer times look wrong
Open Settings and check two things: the location Rumi is using, and the calculation method. Rumi picks the method from the country you're in, so travelling changes it. If your mosque runs a minute or two differently, each prayer can be nudged by hand in the prayer settings.
Notifications don't arrive
In iOS Settings → Notifications → Rumi, check that alerts and sounds are allowed. Then check that the prayer isn't silenced with the bell on its row in the app, and that Focus or a sleep schedule isn't holding notifications back. If you have Low Power Mode on permanently, iOS may delay background scheduling.
A widget is stuck or blank
Remove the widget, open the app once so it can write fresh data, then add the widget again. iOS limits how often widgets may refresh, so a few minutes' lag is normal. The app has a step-by-step guide under Settings if you're adding one for the first time.
I paid, but Premium isn't on
In the app, open Settings and use Restore Purchases. Make sure you're signed in with the same Apple Account you purchased with. If it still doesn't appear, send us the receipt Apple emailed you and we'll sort it out.
Cancelling a subscription
Subscriptions are managed by Apple, not by us: open the App Store app, tap your photo, then Subscriptions, and choose Rumi. Cancelling stops the renewal; the time you've already paid for stays available until it ends.
Write to us
Tell us your device, your iOS version and what you expected to happen. A screenshot helps more than anything else.
support@kamiapps.comWe answer in English and Turkish, usually within two business days.